How your basket gets to you.
Timelines, carriers, rates, and what to do if something arrives less than perfect. Anything not covered here — write to us and we will sort it out.
Order processing.
Every basket is made by hand in our studio. We do not batch-produce — your piece is shaped, woven, and finished after you order.
- Baskets
- Ship within 1 to 3 weeks after payment confirmation.
- Digital patterns
- Delivered immediately after checkout.
- Custom work
- Lead times shared individually after the brief is settled — usually 3 to 4 weeks.
Shipping rates.
There are no flat rates. The moment you enter a shipping address at checkout, we pull live carrier prices for your order's packed size, weight, and destination — so you pay the real cost to get it to your door, nothing padded. Add a street address; include a PO Box when applicable.
- Package size & weight
- Each basket is measured and weighed, then boxed; bulkier or heavier pieces cost more to ship.
- Destination
- Distance from our Minnesota studio and the delivery address set the price.
- Service & speed
- You choose from the carrier options shown — faster services cost more.
Carriers we use
- USPS
- UPS
- FedEx
Returns & damaged shipments.
Returns are accepted on non-custom pieces within 30 days of delivery, in original condition. Send a note before shipping anything back and we'll confirm the next steps.
Custom and monogrammed orders are final sale once weaving begins. If a basket arrives damaged, write to us with your order number and a photo and we'll handle it.
Payment & privacy.
Checkout is handled securely by Stripe. We accept the major credit cards below.
- Mastercard
- Visa
- American Express
- Discover
Your information is used only for fulfillment and support. We do not sell it to unrelated third parties.
Write to the studio.
We answer every note — usually within a few business days.