How your basket gets to you.
Timelines, carriers, rates, and what to do if a basket turns up damaged. If it isn't covered here, write to us and we'll sort it out.
Order processing.
Every basket is made by hand. We don't keep a warehouse of them, so yours is woven after you order it.
- Baskets
- Ship within 1 to 3 weeks after payment confirmation.
- Digital patterns
- Delivered immediately after checkout.
- Custom work
- Lead times shared individually after the brief is settled, usually 3 to 4 weeks.
Shipping rates.
There are no flat rates. The moment you enter a shipping address at checkout, we pull live carrier prices for your order's packed size, weight, and destination. You pay what the carrier charges us. Add a street address; include a PO Box when applicable.
- Package size & weight
- Each basket is measured and weighed, then boxed; bulkier or heavier pieces cost more to ship.
- Destination
- Distance from our Minnesota studio and the delivery address set the price.
- Service & speed
- You choose from the carrier options shown. Faster services cost more.
Carriers we use
- USPS
- UPS
- FedEx
Returns & damaged shipments.
Returns are accepted on non-custom pieces within 30 days of delivery, in original condition. Send a note before shipping anything back and we'll confirm the next steps.
Custom and monogrammed orders are final sale once weaving begins. If a basket arrives damaged, write to us with your order number and a photo and we'll handle it.
Payment & privacy.
Checkout is handled securely by Stripe. We accept the major credit cards below.
- Mastercard
- Visa
- American Express
- Discover
Your information is used only for fulfillment and support. We do not sell it to unrelated third parties.
Write to the studio.
We answer every note, usually within a few business days.