Answers to the questions we hear first.
Orders, shipping, custom work, classes, and the occasional question about wholesale. Cannot find what you need? Write to us — we read every note.
Orders & shipping
How long until my basket ships?
Most baskets ship within 1 to 3 weeks after payment confirmation. Digital patterns are delivered immediately at checkout.
How do you ship and what does it cost?
Rates are calculated live at checkout from your order's packed size, weight, and destination, so you pay the real carrier cost rather than a flat fee. We ship with USPS, UPS, and FedEx — you pick from the options shown. Include a street address; add a PO Box when applicable.
What payment methods do you accept?
Mastercard, Visa, American Express, and Discover are accepted at checkout.
What if my order arrives damaged or I need to return something?
Write to us first so we can send handling instructions before any return ships back. Include your order number and a photo of the damage when reporting an issue.
Custom work
Do you take custom basket orders?
Yes. Share the shape, dimensions, and intended use and we will write back with availability, finish options, and a quote.
How long does a custom project take?
Most projects ship 3–4 weeks after the brief is settled. Larger built-ins and seasonal demand can stretch that — we will be upfront about timing before any work begins.
Is a deposit required?
Yes. A deposit secures the spot on the bench and covers materials. The balance is due before the piece ships.
Classes & wholesale
Do you teach classes or workshops?
Basketry teaching opportunities are scheduled seasonally. Write to us for current class availability or private group bookings.
Do you offer wholesale?
Wholesale inquiries are welcome. Include "wholesale inquiry" and expected quantities in your message and we will route it from there.
Do you work with interior designers and trade clients?
Yes. Note in your inquiry that you are trade and we will route the conversation accordingly.
Privacy
How is my information used?
Customer information is used only for fulfillment and support. We do not sell it to unrelated third parties.
Write to the studio.
We answer every note — usually within a few business days.